Five things leaders can learn about social media from my layoff with appendicitis

It’s hard to rearrange life from a hospital bed but that is what I had to do when I was admitted without warning for an appendectomy. As well as handling the practicalities of suddenly becoming an ‘offline’ online company, being in hospital reminded me of the human face of business and the importance of ensuring Read more about Five things leaders can learn about social media from my layoff with appendicitis[…]

‘I don’t know’. Using uncertainty as a platform for growth

When ‘leadership’ is confused with ‘the need to know everything’ it can lead to cultures of bluff where people feel it’s more important to give a response (including a wrong one) than acknowledge doubt. Instead, these three simple words from a leader can establish a very different context: I don’t know. “I don’t know” puts the Read more about ‘I don’t know’. Using uncertainty as a platform for growth[…]