What is trust?

If I offer you my trust am I – Agreeing with you? Doing what you ask of me? Offering robust feedback? Protecting your feelings? None of the above? What is considered a sign of trust to one may appear as a betrayal to another. We cannot define the minutia of every interaction but without a[…]

‘I don’t know’. Using uncertainty as a platform for growth

When ‘leadership’ is confused with ‘the need to know everything’ it can lead to cultures of bluff where people feel it’s more important to give a response (including a wrong one) than acknowledge doubt. Instead, these three simple words from a leader can establish a very different context: I don’t know. “I don’t know” puts the[…]